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Grace G

1 reviews | Active since Jul 2022

03 Oct 2023, 13:43

Double Deductions - Money Never Returned, Despite Proof Of Their Notify Me Messages

I am very disappointed in a manner that ABSA has handled my query, despite numerous emails being sent to their Specialist Case Manager.

On the 08thof September nearly a month ago I sent an email to ABSA due to double deductions that were made to my child’s bank account and proof which was coming from their NOTIFY ME service was also provided to them but till today the matter is not resolved.

The man who is their Specialist Case Manager has been routinely sending me emails saying they are still investigating! Does it take sixteen working days (128 hours) to resolve a low value query?

This says a lot about the bank and the overall service to its clients, money went off my child's account as proven by the Notify Me Messages but still they are doubting their own system!

How credible is the ABSA Notify Me System, can it be re**** on? Can this bank be trusted with clients' monies if it fails to solve such a petty issue.

What frustrates me the most is the fact that banks are always ready to take from client’s accounts but it takes forever to return clients monies.

Was this matter even worth a sixteen-day investigation, a service industry is built on customer satisfaction and trust, how am I supposed to trust a bank that takes from my account and never returns?

Can the money be returned today so that the bank account can be closed, a bank that does not value it's clients cannot be re**** on.

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Replies (4)
GG
Grace G's update03 Oct 2023, 15:55
Reviewer Update
Hi I am not seeing any reply here, my complaint is in a public view, I don't understand why ABSA has rep**** privately, there is nothing to hide is there?
GG
Grace G's update03 Oct 2023, 15:58
Reviewer Update
DEAR ABSA I AM NOT EXPECTING ANY FURTHER EXTENSIONS ON THIS MATTER, I WANT IT RESOLVED TODAY!!!!! YOU HAD 128 HOURS TO RESOLVE THIS (16 DAYS X 8 WORKING HOURS) YOU CAN'T EXPECT ME TO WAIT ANY LONGER!!!!!!!!!! THIS IS SO ANNOYING

GG
Grace G's update03 Oct 2023, 16:02
Reviewer Update
SHOULD THERE BE NO REPLY BY THE END OF BUSINESS DAY TODAY, CONSIDER BOTH ACCOUNTS CLOSED, I PAY BANK CHARGES MONTHLY AND ABSA DOES NOT MISS A MONTH IN DEDUCTING FOR BANK CHARGES AND YOU EXPECT ME TO WAIT FOR A MONTH FOR A LOW VALUE QUERY! YOU ARE JOKING, I NEED THIS RESOLVED TODAY.
GG
Grace G's update09 Oct 2023, 12:46
Reviewer Update
I am very dissatisfied at this bank, the level of service is pathetic.

Customer Care Pre Ombudsman <***> wrote:

Dear Miss Shelembe

Please be informed that our Disputes team is looking into the matter.

I will also explain the NotifyMe balance and statement balance.

Your will be provided with final outcome by 09/10/2023.

Regards


Specialist Case Manager: Customer Care
Customer Value Management