double deduction on payment relief

ABSA has now deducted me 2 months in a row after taking a payment relief. My first deduction was reversed but showed me as in arrears and affected my bureau profile. I have spoken to their collections department 3 times and they advised me they are making a note and it will be fixed. Now I have been double debited, this is not acceptable from a major bank to have such a flaw in their processes. I am sending an om-bud complaint now, because I have not breached the terms of our agreement and still my bureau reflects delinquency after payment reversal initiated by ABSA.

My bureau record needs to be amended, my arrears reversed and refunded the amount deducted this month. Or ABSA should not be giving payment reliefs if their debtors system can't put a pause on the billing schedule.