WL
W L
1 reviews | Active since Dec 2019
08 Jan 2020, 20:29
DOUBLE DEDUCTION OF GOODS PURCHASED ON BUDGET ACCOUNT
I recently purchased a item on my ABSA credit card. I requested that the item be paid with my budget account over 18 months. ABSA please can you advise why the amount that I requested is shown as a debit on my main credit card as well as on the budget transaction section. ? Surely this is a double deduction. Please advise.
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Absa's replyOfficial
09 Jan 2020, 13:30Dear Werner,
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, an expected timeframe for further feedback/resolution via email.
I look forward to being of service to you.
Regards
Pravesh Bejay
Absa's reply09 Jan 2020, 13:30
Official
Dear Werner,
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, an expected timeframe for further feedback/resolution via email.
I look forward to being of service to you.
Regards
Pravesh Bejay