KC
Kashiefa C
1 reviews | Active since Jan 2023
26 Jan 2023, 08:31
Double Debit without my consent
Absa leaving me financially crippled after doing a double deduction without my consent. Strongly considering changing banking institutions, quick to take my premium and notify me but unresponsive when i need assistance , to boost the stats they put you on hold only to drop the call and leave you in a financial predicament. recently opened additional accounts for my kids , now reconsidering this very, extremely disappointed!!
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Replies (4)0
Replies (4)
Absa's replyOfficial
26 Jan 2023, 09:49Dear Kashiefa, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***8. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa's reply26 Jan 2023, 09:49
Official
Dear Kashiefa, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***8. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa's replyOfficial
26 Jan 2023, 09:53Your concerns are very important to us and we kindly request you to please provide us with the ID number or account number concerned for us to assist further. Please reply by email. Thanks.
Best regards,
Absa's reply26 Jan 2023, 09:53
Official
Your concerns are very important to us and we kindly request you to please provide us with the ID number or account number concerned for us to assist further. Please reply by email. Thanks.
Best regards,
KC
Kashiefa C's updateReviewer Update
26 Jan 2023, 13:05The contact telephone number listed on Absa's Response *** for Basani Hlungwane is not a contactable contact number, i have tried calling this number to no avail, this frustrates me even further, my intial request was to speak to an actual human being with my concern, not to be told you going to investigate and then get back to me within a certain number of days, you took my money without my consent after numerous attempts of me trying to get hold of someone to assist me, why can someone not pick up the phone an call me you have all my details
KC
Kashiefa C's update26 Jan 2023, 13:05
Reviewer Update
The contact telephone number listed on Absa's Response *** for Basani Hlungwane is not a contactable contact number, i have tried calling this number to no avail, this frustrates me even further, my intial request was to speak to an actual human being with my concern, not to be told you going to investigate and then get back to me within a certain number of days, you took my money without my consent after numerous attempts of me trying to get hold of someone to assist me, why can someone not pick up the phone an call me you have all my details
Absa's replyOfficial
26 Jan 2023, 19:32Hi Kashiefa,
Thank you for your posting.
My apology I am available on email for now.
The ID details received and we will get back to you. Thank you.
Thank you for your posting.
My apology I am available on email for now.
The ID details received and we will get back to you. Thank you.
Best regards,
Absa's reply26 Jan 2023, 19:32
Official
Hi Kashiefa,
Thank you for your posting.
My apology I am available on email for now.
The ID details received and we will get back to you. Thank you.
Thank you for your posting.
My apology I am available on email for now.
The ID details received and we will get back to you. Thank you.
Best regards,