Double Debit when swiping card and call centre shocking

<p>For the second time now, I have swiped my credit card at a merchant and the money has come off both my credit card and my savings account. The first time it happened, it took four days for them to reverse, but now its happened again and a week later no corrections made. When I phoned the call centre they say they cannot see the amount on my savings account yet I am sitting in front of the screen in their banking site on that account and there it is. They now say I have to go into a branch to have this fixed. When is one supposed to take time out of work and go into a branch to fix an error in their system. The call centre was absolutely no help, this double debit is tantamount to ***** and yet the customer must suffer the inconvenience of having to go into a branch. I am too scared to use the credit card now. This is shocking service ABSA, shocking!</p>