NK
Nokulunga K
1 reviews | Active since Aug 2013
06 Dec 2017, 07:58
Double debit order
I have really Bad experience with ABSA PLUS, from day one when i took the policy with Sbongile till now. I have asked them to change my debit order because my pay day have change, i keep miss my debit order but no-one helped, which lead to DOUBLE DEBIT Order the following month, which i was fine with it, NOW MY PREMISES HAVE BEEN DOUBLED, THIS MONTH I WAS DEBITED R2040.00 INSTEAD OF R1020.00, WHEN I CONTACT THEM NO1 IS HELPING ME. MY CALL GETS CUT OFF. THEN I DECIDED ON REVERSING THE MONEY, TO BE TOLD this morning morning that my policy has lapsed to to unpaid debit.
I AM REALLY TIRED OF DEALING WITH. such *********** people, who dont want to owner on their mistakes.
Details: Miss N A Kubheka cellphone: ********** account number.: ********** 9*002
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
06 Dec 2017, 12:24Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply06 Dec 2017, 12:24
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
NK
Nokulunga K's updateReviewer Update
06 Dec 2017, 15:05Daphne Le Grange
Someone has emailed me, but surely shes not equipped to read the debit order dates. Shes not even thinking of calling me and get a fully clarity. Shes telling me that was a system error but i reversed the payment and policy lapsed. i must call in to the same unhelpfull call centre.
why cant she pick up the line and call me, Its call damage controll.
The service is getting worse.
NK
Nokulunga K's update06 Dec 2017, 15:05
Reviewer Update
Daphne Le Grange
Someone has emailed me, but surely shes not equipped to read the debit order dates. Shes not even thinking of calling me and get a fully clarity. Shes telling me that was a system error but i reversed the payment and policy lapsed. i must call in to the same unhelpfull call centre.
why cant she pick up the line and call me, Its call damage controll.
The service is getting worse.