Double Debit Blame Game

Dear Absa

I am having a terrible time between Absa and Finchoice regarding a loan i have with Finchoice. Please see below what the problem is. Absa not interested in helping now for over two weeks and neither is Finchoice. I have sent bank statements to so many different departments at both companies and still my account is sitting with collections at Finchoice. Finchoice say Absa are at fault for double debits and reversal of a debit on the 10th of March which was never even credited into my Absa account. So Absa, where is the money for the reversed debit on the 12th that i did not request or receive and why was there another debit attempt again from Finchoice on the 24th?

Who is lying? Absa or Finchoice? I can't spend my days as the customer trying to rectify stuff-ups from one or both of these institutions. The one says the other is at fault and vice versa. Please help!!!!!!!!!! I just cant go on like this anymore...

"Finchoice is not my choice in the future Finchoice double debited my account in February. I reversed the one debit. All seemed fine. Until the 10th of March when Finchoice put my account into arrears as they claimed I requested a reversal of my debit order on this date. Funny thing is, this does not reflect on my bank statement that I received the funds from the so-called reversed debit. I have sent them bank statements proving this. My cellphone account from the constant phoning and being sent from pillar to post is over R300. They continually tell me to phone Absa as it is their fault. When I phone Absa they say it is Finchoice who are in the wrong. NOW this morning the 24th of March, not only is my account in arrears because of this error, it is deeply in arrears as they tried to pull a THIRD debit. They refuse to help. I am the one who is trying to sort this mess out. Am i not the customer? Why wont they help?"