Double debit

<p>I made a big purchase on the public holiday. (the 9th.) My account was debited twice! It was not a small amount of money, but a large amount. I am a student and need my money. </p> <p> </p> <p>Your branch at the mall has been trying to help me, and your call center told them it would be sorted out by this morning as it was a national problem.</p> <p> </p> <p>It hasn't been sorted out! Fix it, or I'm happy to take my account somewhere else where they won't just take my money.</p>