Double charged - so just wait until we sort it out.

<p>I have 2 issues with ABSA: 1)My internet baning fees were deducted twice at end of August. Have gone into Absa Cresta to resolve. Was given a number to phone/and or email to send. Chose to phone. After numerous calls I was advised that it will take 7 days for query to be resolved. Really, I have to wait until 14 Sept to give Absa time to sort out their mistake.</p> <p>2) A month and a half ago, I reported a dispute regarding a charge on my credit card. This was after I was told telephonically to do so. After more than a month I decided that the dispute line is not going to do anything for me. I forwarded it to their action line who informed me I should have dealt with the credit card div. directly. Yet credit card division I have phone first of all, but was told to send a written dispute to the dispute email address. Yet, I have not heard anything from Absa about the amount that was put through on my credit card even though there was no funds. Usually Absa is quick to phone if one exeeded one's credit limit. But for almost 2 months, no call, though I am overdrawn due to the transaction gone through that I am questioning. Please ABSA, make your response time same day. It really feels as if customers get brushed off. </p>