1 reviews | Active since Dec 2013

11 Feb 2015, 07:33

Double-charged for credit card

I app**** for a credit card last month, and the monthly fee of R25 for Feb went through on 1 February. This amount was reflected on my credit card statement and has already been paid. As per the statement, an initiation fee of R135 was reflected as owing - this fee has been paid today by me. There should be a nil balance reflected on my credit card as all the payments as per the statement have been paid, however there is still a balance of R32.40 owing on this credit card. How is this possible? Are you double charging me for the monthly fee for February?<br> <br> I am very dissatisfied about this

0
Replies (1)
Absa
Absa's reply11 Feb 2015, 09:10
Official
Hello T.I,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.

Kind regards

Danzig Boyce
Group Customer Care
Absa Bank Ltd