double bond deduction - that was not requested

Lets start at the beginning. About 10 months ago we app**** for bond restructuring as i went on maternity leave and we did not know when the UIF payment would be made. it was accepted and done. Then we have been struggling to get the payment added to the bond in pieces.

last week we received a call to confirm that they will be putting through for approval to have the bond payment increased.

To date we have not received any confirmation that the request to increase the bond payment has been approved.

Today they deducted the old payment for the bond as well as the new payment. A total of just over 10 000 was deducted for my bond. This is not what we were told would happen.

My husband then called and they said they will request the refund but it will take 5 working days for the payment to be processed. How am i supposed to survive if my entire pay chech was deducted. Now i need to wait 5 working days and what is going to happen about my debit orders and everythign else that i need to pay,

This is pathetic service when all my accounts is with absa and we have been with basa for more than 15 years. We have never had an issue with them but in the past 6 months we have had 2 issues that they could not resolve in a matter that will suit the client as well as them.

I am seriously considering changing banks and taking all our business elsewhere.