VN
Vincent N

1 reviews | Active since Jan 2012

17 Feb 2016, 10:13

DOS NOT BOTHER GETTING BACK TO ME

Last year March my dad passed away and I advised absa that he has passed on so they must put a stop<br> on his account so no one can touch it and they did not bother and someone took his card and withdrew all the<br> money almost everyday they withdrew R2000 and ABSA DID nothing to stop that. I advised them the person who<br> had the card and they said they would get in contact with them. They eventually sent me a letter to say they no longer dealing with it and I must deal with it...THIS JUST AFTER MY DAD DIES.<br> I went through to the banking adjudicator to complain and they said I must send a mail to [Email Removed]<br> as I need a ref number before I can do anything and till now they have not bothered getting back to me I have<br> sent numerous chasers and still nothing...I AM DISGUSTED THAT THIS IS HOW ABSA HANDLES THEIR CLIENT WITH NO REGARD WHATSOEVER.. THEY ARE A DISPICABLE BANK AND ONLY HAVE THEIR OWN INTERESTS IN MIND...I dont have wordds to describe how shocked I am at the service they offer.<br> MY DADS DETAILS WV NAUDE ID NUMBER ***. THIS HAS BEEN GOING ON SINCE LAST YEAR MARCH<br> MY DETAILS VINCENT NAUDE

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Replies (1)
Absa
Absa's reply17 Feb 2016, 12:21
Official
Hello Vincentnaude,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd