lM
lerato M
1 reviews | Active since Oct 2012
14 Mar 2025, 08:39
Dormant...
My daughter's account was blocked apparently it's dormant all because she doesn't do withdrawals from it. She swipe with the card daily and I deposit money into the account monthly. Now I must do ups and downs to the bank to sort this out, what an inconvenience .
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
14 Mar 2025, 08:56Dear Lerato Mokoka Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***6. Kind regards, Group Customer Care Rezona Louw
Best regards,
Absa's reply14 Mar 2025, 08:56
Official
Dear Lerato Mokoka Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***6. Kind regards, Group Customer Care Rezona Louw
Best regards,
Absa's replyOfficial
17 Mar 2025, 14:19 Dear Lerato Mokoka
We refer to your complaint posted on Hellopeter.
Thank you for bringing this matter to our attention.
The reference number for your complaint is C-***6.
Please accept our sincere apology for any inconvenience caused.
Kindly provide our office with the account or ID number of your daughter by close of business 17 March 2025 to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
Thank you for bringing this matter to our attention.
The reference number for your complaint is C-***6.
Please accept our sincere apology for any inconvenience caused.
Kindly provide our office with the account or ID number of your daughter by close of business 17 March 2025 to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
Best regards,
Absa's reply17 Mar 2025, 14:19
Official
Dear Lerato Mokoka
We refer to your complaint posted on Hellopeter.
Thank you for bringing this matter to our attention.
The reference number for your complaint is C-***6.
Please accept our sincere apology for any inconvenience caused.
Kindly provide our office with the account or ID number of your daughter by close of business 17 March 2025 to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
Thank you for bringing this matter to our attention.
The reference number for your complaint is C-***6.
Please accept our sincere apology for any inconvenience caused.
Kindly provide our office with the account or ID number of your daughter by close of business 17 March 2025 to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
Best regards,