Don't want to help clients

I have been an Absa client for 18 years now. I had problems with one of my accounts 4 years back but has been settled. Now I want to apply for a loan with them, I don't have ANY debt on my name, the decline me with a reason "I do not have enough money in my account throughout the month" No I don't, I pay my salary into my husband's account because his costs is not so much and is ALSO with Absa (not for long). I asked the consultant to please email me forms to close my account if this is how they treat customers, NO you need to go into the branch to do so. No worries, see you on Saturday!!!!!!!