Dont want to cover you, unless you do what they want, but no assistance if you want to cancel

Bad Service. Phoned this morning to register claim for window replacement at 08:02 and to change address for household and building insurance - which I cancelled due to them wanting to tell you what you need - Moved building and house hold insurance to OUTSURANCE which listen to the customer and provide cover as needed and don't tell you what you should do, else they wont cover you, and if you tell them then to cancel it, put you through to someone else, that want to call you back, after you told them how many times I don't want them to call me back, we must just continue with the cancellation...……… and then they cant help you because you became irritated with them just telling you they will call you back x5 and don't focus on what I want, again they want to tell you what to do, **** THE CUSTOMER OR WHAT HE NEEDS...……. . . I got covered at lower instalment covering me for what the supervisor at Absa Idirect said they cant cover you, unless you do what they tell you to do.

But my window claim has not been send to glasfit, when I phoned absa to find out after a couple of times I was told it take 48hours not even wanting to help to see if it was locked - referencxe number I got the morning I gave to them ********** 2*002*001, but again they can just transfer you to be told i taked 48hours, not interested to assist. I am goint to move my vehicles from them as well id that is their attitude and customer service.

But may if they start taking action against their staff and not accept such bad service they will have better ratings??????

so I you are reading this, change to an Insurance company as Absa Idirect is not interested in it, and absa idirect don't have clue what they are doing. They wont cover you for it but wont assist to you cancel ??????? . Must call back and cancel, and did not get this incompetence from other Insurance company, they assist the risk and cover you accordingly.