ZD
Zimkhitha D
1 reviews | Active since Feb 2014
18 Jun 2020, 16:26
DONT USE ABSA VEHICLE FINANCE
On the 11th of June 2020, I paid a settlement amount to ABSA Vehicle Finance. I then called them at least four times to find out if they may please send me a confirmation of settlement letter, every time I spoke to a consultant I would be put on hold for over 22min only to be cut off. I have also sent emails but have had no reply to date.
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
18 Jun 2020, 19:20Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply18 Jun 2020, 19:20
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd