MP
Mark P

1 reviews | Active since Oct 2011

20 Jul 2022, 10:18

Don’t use Absa Rewards!!

I have not received my R50 reward voucher after completing the Absa Rewards Challenge. I was asked to purchase a lifestyle voucher of R50 or more. I decided to purchase a Sorbet voucher a week ago. Till today, I have not received my voucher for completing the challenge. The challenge shows as in progress. This is not the first time I don’t receive my R50 voucher after completing the challenge. Do not be fooled into participating in the Absa rewards challenge. Half the time they don’t deliver on their promise. Really disappointed!!!

0
Replies (4)
Absa
Absa's reply20 Jul 2022, 11:54
Official
Dear Mark, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***5. I will review the matter, and provide you with an expected timeframe for further feedback.  Kind regards, Basani HlungwaneCustomer Value Management Absa Bank Ltd

Best regards,

Absa
Absa's reply20 Jul 2022, 12:02
Official
Dear Mark,
We are looking into the matter. Kindly confirm the voucher you would like Absa Rewards to issue for you. Thanks

Best regards,

MP
Mark P's update20 Jul 2022, 13:39
Reviewer Update
Hi Basani. 
Thanks for getting back to me. Please issue a Nandos voucher. 
Absa
Absa's reply20 Jul 2022, 14:00
Official
Dear Mark,
Reply received.
We will get back to you.
Thank you..........

Best regards,