DON'T USE ABSA HOC INS IF U BUYING A HOUSE

As per call today to HOC insurance - Ceiling damages were repaired by Relefilwe construction (appointed by ABSA). One ceiling board was replaced and painted, brander and cornice as well as the rest of the ceiling was left unpainted and stained by the water damage. The construction company was given the number of the tenant to gain access to the property. They and ABSA decided that that meant the tenant has authority to approve the workmanship!! Light fitting was not put back as the paint was wet and they arranged with the tenant to put it back. Phoning ABSA to ask how is this construction company approved and how are they paid without my authority - Im put on a conference call with the construction company to sort out my own problem with them. My question on how the company was approved for ABSA's panel still remains unanswered. The construction company states they should be allowed a second chance to do the repairs, they got a chance in the first place to do quality work. Further I was called till 18:42 last night for the excess, after requesting an invoice and not receiving one!! If you are buying a house and it is bonded with ABSA - get your own insurance or be disappointed often.