KM
Karen M
1 reviews | Active since Jan 2016
16 Feb 2023, 13:52
DON'T USE ABSA BANKING AS YOUR MONEY IS NOT SAFE WITH THEM
Absa BANKING IS NOT SECURE. I HAVE MY APP ON MY PHONE AND MY CARD WITH ME. YET YESTERDAY 3X IN DUBAI MONEY WAS TAKEN OUT OF MY ACCOUNT. ABSA APP DIDN'T EVEN SEND ME A PUSH MESSAGE TO VERIFY IF I ACCEPT. ONLY GOT AN SMS LATE SAYING INSUFFICIENT FUNDS. HOW DID ABSA LET THIS HAPPEN. ITS A MAJOR BREACH IN THEIR SECURITY. I WANT MY FUNDS RETURNED ASAP AS FAULT IS ABSA!!!
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Absa's replyOfficial
16 Feb 2023, 14:35Dear Karen Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***1. RegardsPravesh BejayAbsa Bank Group Customer Care
Absa's reply16 Feb 2023, 14:35
Official
Dear Karen Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***1. RegardsPravesh BejayAbsa Bank Group Customer Care