DONT TRUST ABSA THAT YOU HAVE ACCESS TO YOUR SURPLUS CASH IN YOUR BOND

I was told putting extra cash in your bond can be accessed at any time when need be and as a fool I believed it. Two years ago I wanted some cash and the bank clerk wanted to register a second bond. I did not want the bond and asked her to cancel as this was not what I wanted. Two weeks ago I wanted some of this money, that was showing on my profile as available and was told that the 2nd bond was never cancelled. I requested it to be done as this was an emergency and got all the promises. Today I tried again and the games begin. Where is my ref no and so we go on. Needless to say I did not have one. Now I apparently have to wait 4 days and then make an application to have access to my surplus cash. How *********** can this be? ABSA **** to me.

Call centre operator is arrogant argumentative and on asking to speak to a team leader needless to say I got "cut off"