DONT TRUST ABSA INSURANCE.

Well the follow-up from ABSA was typical of a corporate enterprise, They followed every step of the play book for dealing with a complaint. Problem is this is not a usual complaint. The so called representative assigned to the "case" "investigated" the incident and their version of a "resolution" was to simply say "after careful investigation we confirm that the resultant damage was from a failure due to normal wear and tear". After a lengthy discussion with the lady I got her to "admit" that the valve hidden inside the back of a cupboard is indeed a concealed fitting and not something that is ever used (which is incidentally covered and mentioned in the policy) and is not subject to wear and tear BUT that the decision had been made and that was that. I eventually just hung up as any further discussion would have resulted in me losing my cool and saying something I would not be proud of. The fact still stands that I know of no person who actually uses the concealed emergency shut off valve hidden under the cabinets in the kitchen. It is therefore not a usable part subject to wear and tear. If it suddenly fails, it is an unforeseen and sudden loss which is the very definition of insurance cover. Full marks to ABSA Insurance for being a true corporate juggernaut with absolutely no grasp of the concept of common sense. We only follow the Policy (or more accurately the BCom or LLB interpretation of the wording) with no regard to the Client or the Real World Application. I have no doubt that any Impartial Judicial representative with even an ounce of common sense would agree. So surprise, surprise, no resolution, Just Corporate Bullying knowing that the little guy will not have the resources or commitment to follow through.