sM
sanele M

1 reviews | Active since Nov 2017

04 Sept 2019, 15:10

DONT TAKE THE JOB IF YOU DONT HAVE TIME FOR CLIENTS

I am real not happening the way I've been treated by unprofessional Absa employee by the name of Adeline Slava she don't deserve to be in a banking industry with that awful attitude I've contacted the enquiries for some assistance on my account unfortunately she was available to take my call I gave all the relevant details she was looking for then she asked me to hold almost for 35 min I don't know what she was doing thereafter she came back telling me she need some other letter asked her to hold as I was sending that letter she decided to cut the call on my ear whilst I was speaking she said there is a protest she need to go mind you she kept me on hold for more then 35 min , like real is this the kind of service I deserve for being black, I might be black but I am working very hard for my money , and I would like to say BIG UP to Jonathan Ryan for being patient with me and assist me

0
Replies (1)
Absa
Absa's reply05 Sept 2019, 10:19
Official
Dear Customer 
 
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
  
Regards
  
Pravesh Bejay
Specialist Case Manager
Customer Value Management