Don’t risk it online

I once again need to vent my frustration with Absa’s Online Loan Application system. I called on Monday 10 January to apply for a loan top up. Following the pre-approval I was requested to send through my documents using my application reference. I did so on Monday shortly after 9am. On Tuesday I got an sms advising that documents were outstanding. I again sent through the documents multiple times and tried calling to confirm if the documents were received. I called multiples times throughout my day holding on for over 45 minutes and eventually giving up as j wouldn’t get an answer throughout the day. I have continued sending through the documents. Today out of frustration I visited the Bedford centre Absa branch to see if I could do the application at the branch and the branch advised it was not possible. The consultant and I also stayed on the like for over 45 minutes without answer. We had to give up -‘d the consultant advised that he had noted an escalation as they cannot do anything either. I don’t understand why it’s taking so long for someone to get back to me on my application.