Dont reply on email address provided by them!!!!!!

ABSA provided an email address to respond to & a tel nr. I can un4tunately not get thru to them from my blackberry phone when I call. When pressing the desired nr the voicemail prompts me to it does not accept it and only cont. 2 read the prompts to press numbers. So - I emailed explaining this (I don't have a problem getting thru 2 any other call centre via my cell ph) & asked them 2 reply or give me a call. This was on the 11th. To this day I only received an automatic email providing a ref. nr. & no further info. I sent another email on the 13th requesting a proper reply - not only a ref nr that means nothing or for them to call me. It's the 18th today and I still did not receive a proper reply or a telephone call. I sent the email again - a few times now - maybe it will now get the attention it should have on the 11th. How can something like this takes so long. Why provide the email address in an sms if you don't even bother to look at and respond to it. Come on - do your jobs or at least have the decency to reply and provide me with the proper email address if this one is the one that you choose to ignore????? Check your emails and reply!!!.