RN
Roxanne N
1 reviews | Active since Jan 2018
10 Oct 2020, 04:50
Don't open up an account with Absa
Iv opened up a bank account with Absa. Spent 1.5hours at the branch just to set this up. Iv closed the cheque account and yet i still see it active when i log onto the app. I only want the savings account and the credit card. I have besn trying to make payments and transfer money and they keep blocking me. Their ***** department keeps calling me to confirm that it is me. While this is a safety mechanism, i dont have time for this **** to be happening when my life now needs to stand dead still and i cant make use of any of the accounts iv opened. If this is the case, ill stick to fnb thank you!! So annoyed and extremely frustrated aaaghhhhhhh!!!!!!!!
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Replies (3)
Absa's replyOfficial
12 Oct 2020, 09:06Dear Roxanne Van Niekerk Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***3 Kind regards,Rezona Louw Group Customer Care
Absa's reply12 Oct 2020, 09:06
Official
Dear Roxanne Van Niekerk Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***3 Kind regards,Rezona Louw Group Customer Care
RN
Roxanne N's updateReviewer Update
12 Oct 2020, 18:23No one called me. Do you realize that my life is standing dead still because i cannot make any payments???!! I signed up for online banking, i cant access the online service, i cant increase my limit, i cant make payments without your damn ***** department who calls me every time i attempt to make a payment. Non of your services are user friendly. I am sooooo frustrated and disappointed that i signed up with Absa. I spent 1.5 hours in your branch for NOTHING!!!!! FOR NOTHING!!!!! DO YOU KNOW HOW ****N TIME CONSUMING THAT WAS FOR ME????!!!!! I NEED SOMEONE TO CALL ME AND RESOLVE THIS IMMEDIATELY, I AM AT MY WITS END THAT NO ONE AT ABSA IS ABLE TO SOLVE THE PROBLEM
RN
Roxanne N's update12 Oct 2020, 18:23
Reviewer Update
No one called me. Do you realize that my life is standing dead still because i cannot make any payments???!! I signed up for online banking, i cant access the online service, i cant increase my limit, i cant make payments without your damn ***** department who calls me every time i attempt to make a payment. Non of your services are user friendly. I am sooooo frustrated and disappointed that i signed up with Absa. I spent 1.5 hours in your branch for NOTHING!!!!! FOR NOTHING!!!!! DO YOU KNOW HOW ****N TIME CONSUMING THAT WAS FOR ME????!!!!! I NEED SOMEONE TO CALL ME AND RESOLVE THIS IMMEDIATELY, I AM AT MY WITS END THAT NO ONE AT ABSA IS ABLE TO SOLVE THE PROBLEM
Absa's replyOfficial
13 Oct 2020, 11:40Dear Roxanne Van Niekerk Thank you for your posting.
Please note our office is still busy with the investigation on your complaint.
Kind regards,Rezona Louw Group Customer Care
Please note our office is still busy with the investigation on your complaint.
Kind regards,Rezona Louw Group Customer Care
Absa's reply13 Oct 2020, 11:40
Official
Dear Roxanne Van Niekerk Thank you for your posting.
Please note our office is still busy with the investigation on your complaint.
Kind regards,Rezona Louw Group Customer Care
Please note our office is still busy with the investigation on your complaint.
Kind regards,Rezona Louw Group Customer Care