DONT LIE AND SAY YOU WILL PHONE ONLY TO PASIFY ME

TWO DAYS AGO I WENT TO ABSA FOURWAYS AND SPENT MY ENTIRE LUNCH TIME AT ENQUIRIES. WHEN I GOT TO THE FRONT THE ASSISTANT SAID HE WAS UNABLE TO SOLVE MY QUERY AND TOOK MY CELL PHONE NUMBER SO THAT HE CAN GET BACK TO ME THE NEXT DAY. STILL NOTHING. IF YOU DONT KNOW HOW TO SOLVE MY QUERY AT LEAST PHONE ME AND KEEP ME IN THE LOOP. MY QUERY IS SIMPLE : I WAS CHARGED R138 FOR A RETURN DEBIT ORDER FROM CAPFIN. BUT WHY - LOOK THRU MY HISTORY, I HAVE ALWAYS ONLY BEEN CHARGED R60. HE THEN TOLD ME IT WAS THE NEW FEE - I SAID HEY BUDDY IT WONT JUMP FROM R60 TO R138 GET YOUR FACTS IN ORDER. I WANT TO KNOW THIS IS NOT R60 LIKE THE OTHERS - I HAVE HAD OTHER RETURN DEBITS GO LOOK