DON'T LET ABSA BE YOUR EXECUTORS

My mom passed in June 2021 I filled in all documents and gave it in at the local branch. Eventually they informed me death certificate was incorrect which took home affairs 1 month to rectify. 22/9/2021 I sent new death certificate and have now been told masters office has been hacked and the cannot get executors letter from them. In the meantime I am unable to get financial help from absa as a result. I called the trust department on Thursday and was told to Wright a email requesting help and they will let me know on Friday if they can help but that if they are able to help it would take 14 days. Well surprise it's Saturday and I haven't heard a thing. I am unemployed as I was home looking after my mom shile she was ill. With the current state of our country I cannot find work so now my electricity will be disconnected on Monday and the little bit of groceries I do have in the freezer is now going to spoil. I can't believe the "don't care not my problem" attitude a person gets.

Thanx for the no help and no assistance absa. Oh then you still charge 4% executors fee on the estate. Is that for giving a person no help?