CW
Corne W
1 reviews | Active since Aug 2010
17 Aug 2021, 14:52
Don't know what outstanding balance is on ANY app and don't receive statements via email
I am not receiving my home loan statements via email. I can't access my home loan balance on my online portal. I've tried for years to resolve this and find it extremely frustrating that I can't come right with the bank that I've been loyal to for my ENTIRE life.
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Absa's replyOfficial
17 Aug 2021, 16:02Dear Corne De Witt
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .
The reference number to your complaint is C-***3
Kind regards,
Rezona Louw
Group Customer Care
Absa's reply17 Aug 2021, 16:02
Official
Dear Corne De Witt
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .
The reference number to your complaint is C-***3
Kind regards,
Rezona Louw
Group Customer Care