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Tunesh P
1 reviews | Active since Oct 2022
17 Oct 2022, 12:45
Don't keep to customer service standards.
Hi I've app**** for a online loan application and it's been two weeks now that I haven't gotten any feedback on my application, everytime I phone to do a follow up they tell me everything will be sorted and approved but nothing happens. Last week Fridays they told me that someone will call me Friday @ 18:00 or first things Saturday morning to confirm quotes but no has contacted me also I've been told that funds will be released into my account and hour after they contacted me and no one has made any attempt, today I've contacted and they told me only at the end of today will I be contacted. This isn't on at all because it feels that I've been made a fool. Please assist what I should do.
Helpful (0)
Replies (7)0
Replies (7)
Absa's replyOfficial
17 Oct 2022, 14:46Dear Tunesh Porthen Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***3. Kind regards,Group Customer CareRezona Louw
Absa's reply17 Oct 2022, 14:46
Official
Dear Tunesh Porthen Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***3. Kind regards,Group Customer CareRezona Louw
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Tunesh P's updateReviewer Update
17 Oct 2022, 14:48Hi I shall wait thank u for your feedback
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Tunesh P's update17 Oct 2022, 14:48
Reviewer Update
Hi I shall wait thank u for your feedback
Absa's replyOfficial
17 Oct 2022, 14:59Dear Tunesh Porthen Thank you for your posting.
Please refer to our email sent to your personal email address.
Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your personal email address.
Kind regards,Group Customer CareRezona Louw
Absa's reply17 Oct 2022, 14:59
Official
Dear Tunesh Porthen Thank you for your posting.
Please refer to our email sent to your personal email address.
Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your personal email address.
Kind regards,Group Customer CareRezona Louw
TP
Tunesh P's updateReviewer Update
18 Oct 2022, 08:39Once again have an issue with absa bank.... This is really uncalled for honestly their assistance is terrible really terrible, they made a huge fuss about number that does not exist on the system anymore and I have given them to alternative numbers, and they still couldn't use them to give me a call and help me out!!! I am highly irritated by their customer service standards which pathetic!!! I spent every day R50 airtime I waste on them and can never get the proper help i need.
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Tunesh P's update18 Oct 2022, 08:39
Reviewer Update
Once again have an issue with absa bank.... This is really uncalled for honestly their assistance is terrible really terrible, they made a huge fuss about number that does not exist on the system anymore and I have given them to alternative numbers, and they still couldn't use them to give me a call and help me out!!! I am highly irritated by their customer service standards which pathetic!!! I spent every day R50 airtime I waste on them and can never get the proper help i need.
Absa's replyOfficial
18 Oct 2022, 10:01Dear Tunesh Porthen Thank you for your posting.
We will provide you with feedback as soon as our investigation is concluded.
Kind regards,Group Customer CareRezona Louw
We will provide you with feedback as soon as our investigation is concluded.
Kind regards,Group Customer CareRezona Louw
Absa's reply18 Oct 2022, 10:01
Official
Dear Tunesh Porthen Thank you for your posting.
We will provide you with feedback as soon as our investigation is concluded.
Kind regards,Group Customer CareRezona Louw
We will provide you with feedback as soon as our investigation is concluded.
Kind regards,Group Customer CareRezona Louw
TP
Tunesh P's updateReviewer Update
18 Oct 2022, 10:06Please email me your details
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Tunesh P's update18 Oct 2022, 10:06
Reviewer Update
Please email me your details
Absa's replyOfficial
18 Oct 2022, 11:34Dear Tunesh Porthen Thank you for your posting.
Please refer to our email sent to your personal email address.
Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your personal email address.
Kind regards,Group Customer CareRezona Louw
Absa's reply18 Oct 2022, 11:34
Official
Dear Tunesh Porthen Thank you for your posting.
Please refer to our email sent to your personal email address.
Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your personal email address.
Kind regards,Group Customer CareRezona Louw