Don't have a Will with ABSA - bad customer experience - departments don't work together

Don't choose Absa as your Executor - poor service - one bank bit no communication between departments they work in silos!

My father's Will was with ABSA - his estate was less than their threshold so they did not wind up his estate, it has been three years since his passing and we still cannot get anyone from ABSA to assist us to wind up his estate. His car, basically still new is on my garage, AVAF is unable to assist us cause I don't have authority on account, I have tried calling Late Estate department, they tell me to call, Trusts, I tried calling them but line cuts out, none of the call centre agents know how to help me, I'm really just posting a complaint here in hopes someone competent can contact me to assist in dissolving my parents estates, and for ABSA to come and take the car, we would have happily taken over ownership of the car if we could have gotten help with it, but no one has been able to help us do that??? Quite ridiculous really. ABSA you need to do better, you need better systems.in place and your departments need to work together for better customer experience.