TM
Terry M
1 reviews | Active since Jul 2019
29 Sept 2020, 22:34
"Don't give a damn attitude"!
Due to Covid19 and loss of income I am unable to make even the minimum required payments on my Credit Card. I , further tried contacting ABSA on the relevant numbers to seek assistance with a reduced monthly repayment to no avail. When you contact ABSA , there is a holding and waiting period. Secondly , if they transfer you internally the call disconnects before you speak to a Consultant. I am currently under enormous pressure and stress due to financial constraints. ABSA you are not helping in the least bit.
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Absa's replyOfficial
30 Sept 2020, 12:45Dear Terry M Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***4 Kind regards,Rezona Louw Group Customer Care
Absa's reply30 Sept 2020, 12:45
Official
Dear Terry M Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***4 Kind regards,Rezona Louw Group Customer Care