Don't get Vehicle Finance from Absa

We all know that Covid 19 has hit many households very hard. I am appalled at the lack of service that I have received from Absa in the past few months. I lost a third of my income at the start of lockdown and requested the Covid19 relief which I received with no hassle. At the end of the 3 month relief period, I still had no way of closing that income gap so I app**** for loan re-structuring on my vehicle finance. It has now been 2 months since my initial application. In these 2 months I have been asked to reapply at least twice, which I did. When I call to follow up on my application, I'm left holding on phone calls for more than 30 minutes at a time then when I am transferred to the 'correct' department for assistance- my call gets dropped 90% of the time. The 10% that someone actually does answer, I am told that there is either no application on the system for me or that it is pending approval. Oh and by the way, direct numbers provided by Call Centre agents to the Loans Restructuring Department go straight to voicemail. Surprise, surprise! The amount of costs I have incurred to just call to the call centre is insane and no one bothers to call back if a call is dropped. This is the most vile treatment that I have ever experienced as a Consumer. I feel completely helpless and this bank just doesn't seem to give a ****. If I could rate this 0 stars I would.