HB
Heathesh B

1 reviews | Active since Mar 2009

27 Oct 2021, 20:36

Don't get an ABSA credit card, you will spend your life in the branch

App**** for a credit card online, the entire process is completely and utterly a waste of time. First they weren't happy with my proof of address because an invoice from my ISP isn't good enough. Then when I finally get the card I was told all I would have to do to activate it is call a number to setup a pin. That number only works if you have the app installed, and I don't because this is the first account I'm opening with them. Then I go into a branch to setup my pin which they do, and afterwards I try and use the card and it doesn't work. I have to go back to the branch only to be told they didn't activate the card, they just setup a pin. Then I try and use the tap and go on the card and it doesn't work, it only works when you insert it in the machine. So I install the app so I can maybe setup the tap and go but guess what? You have to go into a branch to setup limits because you can even use the app for anything meaningful. Complete and utter waste of time, and I see horror stories on here about cancelling their credit card account, so I'm going to have a lot of fun doing that as well.

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Replies (1)
Absa
Absa's reply28 Oct 2021, 10:36
Official
Dear Heathesh Bhandari
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. 
 
The reference number to your complaint is C-***9.
 
Kind regards,
Rezona Louw 
Group Customer Care