DON’T GET AN ABSA CREDIT CARD, LOOK ELSEWHERE

On the 21st of March I received an sms that R759,62 went off my credit card. I did not receive and OTP to approved this transaction. I called ABSA’s ***** department, spoke to Mbali Mazibuko who gave me a ref number. A few days later the money was back in my account and all was well... On the 17th of April the amount went off my account again with no sms notification. I went to the Cape Gate branch and they told me it is still under investigation. So I waited... I received a call from an arrogant and rude Mbali Mazibuko who claimed that the ********** vendor, Wish.com claims I collected the item during our level 5 lockdown (how is this even possible) but they will not give proof of collection (light bulb moment guys) and I am liable for the R759,62. Now clearly Wish.com was not being honest here, it’s not rocket science, however ABSA could not explain why I did not receive an OTP to approve or reject the transaction. This is not my first experience with ABSA’s ***** department and again the customer is always the one who has to suffer. Please do not bother to bank with ABSA. In difficult times such as these you would hope the bank you’ve been with for years would be more supportive of retaining your money or at least providing legitimate answers. ABSA, you have lost a loyal customer.