Dont finance through absa!!!

My third complaint about this issue now. I still have not received a copy of my vehicle purchasing contract or the warranty documents. No effort from ABSA at all. Keep on replying here with silly questions. Not any effort to contact me. I added the ref no of the complaint but they ask for my acc no. Can they not access their system and follow up on the ref no. I will give them this one last chance to sort this out. Next step will be Ombud for banking. Never received documentation upon purchase of my vehicle. Cannot use warranty as i have no docs. How can this be legal???? I will use these complaints when i escalate this to the Ombud as proof of my efforts to sort this out!!! Acc no: ********** 7!!!!! Contact no ********** 370!!!!!