Don't EVER settle accounts early - they ignore you like a stop street!!!

My husband and I were under debt review. We settled 3 years early. ABSA however gave us the wrong payment due date - so there were 2 accounts kept open for a whopping R13.00 When we were told this I immediately made payment and sent POP. This was on the 3rd of August. We have been phoning and emailing and we are sent from pillar to post with still no settlement letters being issued. The initial payments were made in June 2023. When Debt rescue tried to obtain settlement letters they were told the account is no longer with debt review - they wont assist them. When I called I got told they cant assist because the file is with debt review. WHERE THE HELL IS OUR FILE SO WE CAN GET OUR SETTLEMENT LETTERS????????????????????????????????