DC
D C

1 reviews | Active since May 2024

07 May 2024, 16:55

Don't do business with ABSA - You will face difficulties.

As Eklavya Asset Managers, we've been deeply dissatisfied with ABSA Bank South Africa. Our experience has been plagued by poor service, with significant funds being held up without proper attention or communication. Despite our efforts to resolve these issues through their customer support channels, we've consistently encountered long wait times, unresponsiveness, and a general lack of service. The handling of our funds has been frustrating and inefficient, leaving us feeling like our needs are not a priority. This level of service falls far below our expectations from a reputable financial institution. We sincerely hope ABSA Bank takes immediate steps to address these concerns and improve its service quality for the sake of all its customers.

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Replies (2)
Absa
Absa's reply08 May 2024, 11:19
Official
Dear D C Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***6. Kind regards,Vanessa CroweGroup Customer Care
Absa
Absa's reply08 May 2024, 13:59
Official
Dear DC Concerning incident number C-***6.

I tried calling you on the number provided for details to log an incident.

I have also sent an email requesting the same and await your response. 

 Kind regards,Vanessa CroweGroup Customer Care