Don't die with ABSA

ABSA it's been nothing but horrible nightmare to me, last year October 2021 I submitted all required documents including letter of authority to claim money from my late mother's account, I've sent so many emails to ABSA trying to follow up the claim but all I got is reference number and automated response. I sent emails begging them to please approve and send the money in my account I am unemployed I have young sibling who needs to go to school we need that money since we lost our mother but without any mercy now 4 months later they don't even bother responding my emails.