RP
Raelene P
1 reviews | Active since Oct 2013
22 Sept 2020, 13:36
Don't complain about the service : there is no service from Absa Carletonville !
I contacted Absa Carletonville on 21 August 2020 for a '"release" on a policy that was ceded to MLS in 2003. The person who attended to me , was Mogomotsi Ivonne Semelane. I was told it would take 2 weeks. It is now a month later. I am still waiting for their response. This is obstructing my policy from paying out !!!
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Absa's replyOfficial
22 Sept 2020, 16:07Dear Raelene
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .
The reference number to your complaint is C-***7
Kind regards,
Rezona Louw
Group Customer Care
Absa's reply22 Sept 2020, 16:07
Official
Dear Raelene
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .
The reference number to your complaint is C-***7
Kind regards,
Rezona Louw
Group Customer Care