Don't choice ABSA

Myself and my partner have been living in our house for 6months. Our bond is Through ABSA, which means the house insurance is with them too. On the 6th Dec 2019, we had a pipe burst in the ceiling right on top of my kitchen. Cupboards got affected, ceiling is damaged . We called ABSA and informed them. Upon calling, we got told that the insurance was canceled, when both of us know we did know and requested proof of cancelation e.g an email, a voice recording.. They could find nothing.. My hubby went to the branch to get this resolved and one waits forever for a response via call.. Getting to the branch they reinstated the plan due to no proof from there end. 2days after the 1st incident, the pipe burst again. Keeping in mind that the plumbers they requested to fix it the first time, came out however the same incident occurred. Plumber came out AGAIN, and said that the pipe is not copper, hence it would happen again. Asking why they don't put a copper pipe in the first time to prevent this happening, the said they do not have one(This is Fogi Plumbing Solutions). We paid excess for when they came out the 1st time on the 6th December 2019. Today is the 12 Jan 2020 and the same pipe burst at midnight in my house. Causing damage to the same part of the house. The kitchen and then got told by ABSA insurance we must pay excess again regarding plumbers return. I am so disappointed with ABSA and its horrible service. If I could rate you a ZERO, I would.. This is bad for a bank. And our bond is with you. How is this happening.. I just want answers