cS
claire S
1 reviews | Active since Oct 2018
16 Oct 2024, 18:06
Dont Change your Details with ABSA
So after receiving a new credit card with the wrong Surname on it even thought the envelop had the right name on it Absa finally change it to my married Surname after 8 years but then I found out the my email address wasnt changed from 15 years ago my address not updated branch has the correct details Head Office has old details. On my banking app I was divorced at the branch had me as married. Are there systems not synced with each other and how safe is your money so I have transferred everything out of my account. I dont want to be contacted by ABSA as they are not my primary bank anymore
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Absa's replyOfficial
17 Oct 2024, 11:26Dear Ms Slattery Concerning our complaint C-***4, we once again sincerely apologise for the service failure and inconvenience caused. We proceeded to close the complaint as unresolved as you remain dissatisfied with the outcome. We take note of your comments and will not make contact as per your request Kind regards,Vanessa CroweGroup Customer Care
Absa's reply17 Oct 2024, 11:26
Official
Dear Ms Slattery Concerning our complaint C-***4, we once again sincerely apologise for the service failure and inconvenience caused. We proceeded to close the complaint as unresolved as you remain dissatisfied with the outcome. We take note of your comments and will not make contact as per your request Kind regards,Vanessa CroweGroup Customer Care