VM
Victoria M
1 reviews | Active since Dec 2015
20 Jan 2020, 14:30
Don’t change devices if you want to keep your banking app
When changing devices and installing the banking app, it will not work, even when going into the branch, I was still unsuccessful. The lady who tried to help me couldn’t access the account because the verification wouldn’t allow it.
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
21 Jan 2020, 11:46Dear Victoria Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Absa's reply21 Jan 2020, 11:46
Official
Dear Victoria Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care