Dont care for customers

I went to ABSA in order to close my account the other day as I am appalled by you, you are *********** and dont care about your customers. I had my bank card and certified copy of my ID. The lady refused to close my account as I didnt have my ID, after I showed her the police affidavit that it is lost and I will be applying for a new one. While the other bank where I have my cheque account, allways takes my certified copy (as I didnt like walking around with my physical ID anyway!). This was before it got lost. Im not sure why ABSA is still around.