Don't care attitude! Care very little about certain clients

Last year I took out vehicle finance with absa and I moved my home loan to absa. Naturally, I decided to move my personal bank account and took out a credit card as well.

On 3 Jan 2018 my credit card stopped working. I went into ABSA branch at Westgate mall and was told that my replacement card would be shipped to ABSA Claremont by Monday, 8 Jan 2018 and that an sms would be sent to my phone instructing me to collect. Two weeks pass, I get no word from ABSA.

On the 23rd of Jan 2018 I call absa card division, a lady tells me that there is no record of my dealings at ABSA Westgate mall on 3 Jan 2018!!!! NONE!

I am told that a new card can be issued but it would cost me R140. I reluctantly agree. I give my address, I am told that my new card will be delivered to me that week.

As I am writing this, 6 Feb 2018, still no word from absa! No card! No care whatsoever from absa! Nothing!

Is this because I am not a certain skin colour? Or is this a class thing? I'm not a platinum client! I live in Mitchell's Plain so to hell with me!

If I was another skin colour and live in upper Claremont, I'm sure my new card would've been sent to me on the on the 4th of January 2018 already. I went onto a branch on 3 Jan 2018 already! It is more than a flippin month later!

WHAT THE HELL IS GOING ON?????

WHAT FURTHER MUST I DO?