Dont care attitude

<p>I contacted Absa 2 weeks ago as my debit order for my credit card changed dates without any notification. The lady i spoke to said that the system changed the date and she then amended the date to the date i provided her with. i then enquired when my next payment was and she confirmed on a recorded line that it will be the 28/29 of July. I got an sms today saying my account is in arrears. I contacted the call centre and spoke to Denise Buys who was absolutely rude and gave me the most pathetic service ever. She was unhelpful and even ate on the line whilst speaking to me? she didnt even apologise for this??? i requested a manager and was not even put on hold whilst she tried to locate the manager. If this is the service i get i will cancel this account with immediate effect because you guys suc****!</p>