Don't bother sending email queries

Once again writing a review about one of my experiences with Absa to show how bad the service is. Every time I send a query by email I am told to phone a number. There is a good reason why I sent the email instead of phoning the number in the first place but the person who answered my email query by saying I must phone a number does not care. Case closed that's it. Maybe it's time I started looking for a bank that provides good service.