1 reviews | Active since Dec 2020
Don’t be in a Hurry!!
I went to Absa Montana bank on 15 Dec 2020. Due to covid I had to wait my turn to see someone at customer services. There were 3 ladies serving customers. I was attended to at around 10:30 and only left the bank at 11:42 !! This is according to me very poor service. I only had to provide my ID and proof of residence because I didn’t have it with me when I was issued a new card at another branch. While the other 2 employees attended to at least 2 or 3 customers I was the only customer spending longer than an hour to sort out something simple. There was no problem with any of my documents. Unfortunately none of them were wearing name tags so I don’t know who served me. This was my first visit to Absa Montana but will definitely also be my last
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
Thank you for contacting me.
My acc number is ***
Regards
Thank you for contacting me.
My acc number is ***
Regards
Thank you for coming back to me.
My Absa Acc number is
***
Kind Regards
Thank you for coming back to me.
My Absa Acc number is
***
Kind Regards
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***2.
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***2.
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
