Don't bank with this useless bank

in December 2018, my card expired and I got a new one from an ABSA branch early January 2019. I have used the new card to withdraw from an ATM and to do POS purchases with no issues, but on Saturday the 26th it started to decline when doing POS purchases in all the shops even though it works on ATM for withdrawals.

I called the telephone number at the back of the card for assistance as I was stuck, the lady who answered the call told me she can't help me because I called a wrong number that is for the premium customers whiles I am a gold customer, I asked her why is the number printed on my card if I can't be helped when calling it??? she told me I was given a wrong card and she REFUSED to assist me and reffed me to call another general inquiries number.

so, why does ABSA give me a wrong card, then blocks it and causes so much inconvenience without even flagging it to me in advance??? now I am told I must go to the branch to get help, this is a further inconvenience, time, petrol...etc ABSA is just plain useless.