PS
Penelope S

1 reviews | Active since Dec 2019

11 Feb 2026, 09:20

Dont bank with ABSA .

I logged a call with Absa , advising them that money was taken out of my account without my authorization from a company called Payjustnow , I don't have any account with is company , I have never bought or taken out anything in my name from them , and Now I have been billed R3092 cause someone used my card details, This is pathetic service I must say that our banks can't protect us from these things , Ive contacted the company myself and they have no account with me just that someone used my card details the first time they bought or registered , God knows what and they now decided to deduct my card cause that person put my card details on their profile. This company clearly stated I dont have no account with them and I have no profile or connection with them but still Absa can't resolve this. Investigations are supposed to be done , how can companies like this go into people accounts and take money from them while they dont have any contracts with them and I have never given them authorization to do so. I am very disappointed in Absa and i regret going back to this bank . FNB is the best and I know if ever have any issues I am taken first into consideration and always protected. I want my money reversed .

0
Replies (1)
Absa
Absa's reply11 Feb 2026, 12:20
Official
Dear Penelope  Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***7  Kind regards,Group Customer CareVanessa Crowe