Dont BANK on Absa for service

<p>I had purchased air tickets at the end of February on my Absa credit card.</p> <p>I then contacted Absa Travel Insurance and asked specific questions but was answered with an attached brochure.</p> <p>I wrote back to say that I needed specific questions answered and not to just send a brochure. I found it lazy rude and effortless.</p> <p>They ignored me and I never heard from them again.</p> <p> </p> <p>I then wrote to ABSA ACTION LINE - Joke. There is no action at all. In fact they are crippled todlly. I received a generic answer. When I wrote back and said that I still await contact from the Insurance Department and was not impressed that I was told that I could contact them again I really thought these people have no clue whatsoever and they call themselves an action line. I said I do not want to receive a standard generic answer, I want answers to my specific questions. What did I receive in return.....no prizes for guessing - the same standard generic reply unchanged.</p> <p>So this tells me that its a computer generated response, they do not read what is sent and they have the cheek to call it an action line.</p> <p>It is absolutely appaling.</p> <p>Each letter has the same name at the end - Lesley Harris Complaint Resolution Suite ***</p> <p>I believe that she is a robot!!!</p> <p>I am not one step further.</p>